The breakfast featured a pancake appliance, showcasing some effort in providing variety for guests. The fruit basket at the front desk is a nice touch, making for a refreshing quick snack upon arrival.

The shower took an unacceptably long time to warm up, hitting a frustrating 15 minutes. The mattress quality left much to be desired with a noticeable sag, not to mention a huge stain on the side. Each morning, sheets were disheveled and pillows flimsily lacked necessary support. WiFi performance was disappointing, practically unusable. Also, breakfast availability was an issue. items were scarce, with mornings yielding little more than an empty container until refills. Cleaning service was awkwardly limited, making it hard to get fresh towels and essentials like toilet paper.

Staff was super helpful at check-in, recommending Piper Arms for dinner – it was delicious! My room was clean and had a mini fridge. The shower had great pressure and tons of hot water. There’s plenty of parking, and it’s close to shopping and restaurants. 😊

8/10

Dude, the king-size bed was super comfy, and we loved the jacuzzi! Check-in took forever though, and we missed our chance at the brewery, which, like, totally bummed us out. But the location's clutch with food spots close by! Definitely a chill vibe overall, just gotta watch those delays.

absolutely terrible experience! the breakfast was a disaster with empty food containers, and how am i supposed to shower without a working faucet? also, I expected a room upgrade due to the inconvenience, but guess what? nothing! if your service was even half decent, I might’ve thought of a good review, but alas, I just couldn’t.

Room had great amenities like a kitchenette and spacious layout. However, it lacked proper cleanliness and maintenance.

During a recent trip to explore the local attractions, I appreciated the room's cleanliness and comfort. The fact that there were grab bars in the bathtub and a non-slip surface made it significantly safer and gave peace of mind during our stay. It was also great to be near several attractions like Riverside Park and the Ken Seiling Waterloo Region Museum, both being a short drive away. Overall, it was a pleasant experience that met my needs well.

I truly enjoyed my stay! The room was spacious and came with a functional kitchenette. The modern decor was welcoming, and I appreciated the cleanliness. Breakfast was delightful, with a variety of choices that kept everyone satisfied.

Housekeeping could use improvement.

The location is convenient, with easy access to several amenities and restaurants. Enjoyed the homemade marmalade at breakfast, adding a delightful touch, while the staff were friendly and accommodating during check-in. However, communication issues regarding late checkout fees were frustrating, and there was a lack of clarity on additional charges after request for a cot. Housekeeping was inconsistent, with limited service that made it challenging to get fresh towels and other essentials.

Recommend it for couples looking for comfort

The staff was super friendly! they greeted us with fresh fruit and water which was a nice touch. The breakfast selection was extensive, I mean they even had a waffle maker! made my mornings happy

It wasn’t exactly inexpensive but for what you get, it felt reasonable.

The hotel was clean with friendly staff eager to help. Breakfast was plentiful offering a good variety. It was conveniently close to shops and local attractions making our stay enjoyable.

A few amenities weren't replenished during our stay which could use improvement.

It was a nice choice for a speedy visit in Kitchener with definitely value for money. The coffee always available in the lobby was a sweet perk that helped start the mornings right. Remember to ask about housekeeping services at check-in to avoid surprises later.

decent stay, but with room for improvement

The breakfast selection featured a delightful variety, with an impressive mix of hot and cold options. The staff greeted us with fresh fruit and water, creating a welcoming atmosphere. Our room was clean and comfortable, providing everything we needed for a pleasant stay. I particularly enjoyed the homemade marmalade at breakfast. it added a delightful touch to my mornings.

The check-in process could be streamlined. it felt a bit slow during peak hours.